QuickBooks Error 12031 | How to Eliminate?


QuickBooks Error 12031 is an update error usually happens when a user tries to refresh the QuickBooks or when refreshing the QuickBooks Payroll Services. Such an error is been caused by several reasons such as network connectivity issue, firewall or some other security issue, server down problem and etc. This usually happens when the network timeout that prevents QuickBooks from accessing the server. It is a common error that has to be sorted out as soon as possible otherwise you can’t upgrade your QuickBooks and obtain the latest features and its proffered service. You can take QuickBooks Help from our professional team to grab the opportunity of one-stop solution at door-step.

Why Facing QuickBooks Error 12031?

Multiple causes can lead to this Error 12031 QuickBooks and it is essential to figure out the actual reason behind it so that you will get to know on which area you need to look into for correcting this particular error issue. Check-out the list of causes noted below:

  1. Due to internet connectivity issue
  2. A network timeout that is interruption in QuickBooks from accessing the server
  3. The firewall or internet security software may hinder the updates
  4. The error also occurs due to Internet Explorer which is not set as default
  5. Incorrect Settings of SSL

Now, with the help of above listed points you come to know the reason why this happens. Our next motto is to find the right ways to get rid of this problem on the basis of the reason due to which you confront QuickBooks Update Error 12031. Hence, let’s begin this!

Solutions to Fix QuickBooks Error 12031

We have collected the relevant solutions for QuickBooks Error Code 12031. Go through the below instructions one-by-one to deal with this problem in a handy way:

Solution 1: When the Error 12031 Occurs During Updating QuickBooks

The following steps are needed to be gone through one-by-one appropriately in case you face this specific error code while updating your QuickBooks:

First, click on “Help” tab

  1. Next, click on “Internet Connection Setup”
  2. Now, you need to click to choose the option for “Use my computer’s internet connection settings to establish a connection when this application accesses the Internet”
  3. After selecting this option, you have to click on “Next” button and then tap “Done”
  4. Now, try to Update QuickBooks again:
  • For QuickBooks 2008 and later: You need to choose the “Help”, click on “Update QuickBooks” and then choose “Update Now” tab
  • For QuickBooks 2006 and older versions: Choose “File”, click on “Update QuickBooks” and then tap “Update Now”

Once you complete the above procedures properly, probably the QuickBooks Error 12031 gets annihilated. But if still it appears during updating QuickBooks, go ahead with the next solution.

Solution 2: When the Error 12031 Appears When Updating QuickBooks Payroll

Go through the steps mentioned underneath if such an error occurs while updating QuickBooks Payroll:

  1. First, you have to launch the menu of the “Internet Connection Setup” that is present in your QuickBooks
  2. And then click on the “Internet Properties” tab
  3. After doing that, you can see the numbers of options listed in the Internet Properties section. You have to choose the “Advanced” tab
  4. Now, make sure that the advanced settings is matched
  5. Next, you need to click on “OK” tab and then need to close the window
  6. At the end, close the QuickBooks and then open it again to try the payroll update process again

This solution will eventually eliminate the QuickBooks Error 12031. If yet the same error persists, continue fixing with the next solution.

Solution 3: Correct the Settings Of Internet Explorer

Here are the desired steps to do so:

  • The first step is to close the QuickBooks
  • Now, click on the “Internet Explorer” tab
  • Click on the “Tools” menu and then choose the “Internet Options”
  • After that, select the “Security” tab and tap on the “Globe” icon
  • Make sure that security settings for this zone is not higher than “Medium High”
  • After ensuring this, click on the “Content” and make sure that the button for content advisor says Enable
  • Hit the button, if that displays “Disable” and enter the password and then disable the content advisor
  • Select the “Connections” tab to follow the following guides:
  1. Select the option “Never Dial a Connection” only if you don’t use the dial-up node (DUN) on your system
  2. Now, you need to use the dial-up node (DUN) and ensure that the correct ISP is chosen
  3. Once it is confirmed, tap “OK” and then at the bottom of the tab click on the “LAN SETTINGS” tab
  4. Make sure that the option “automatically detect settings” have checked mark on its check-box
  5. Also verify that “Use a Proxy server” checkbox is clear
  6. Record the complete address and port
  7. Uncheck Use a proxy only if the port is port 80
  8. Press “OK” tab on the LAN Settings screen
  • Choose the “Advanced” tab and follow the steps mentioned below:
  1. Click on the “Restore Advanced Settings” tab
  2. Scroll to locate the Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2 options
  3. Make sure that the Use TLS 1.0 is checked and Use TLS 1.1 & Use TLS 1.2 are remain unchecked
  • Now, close the “Internet Options” window by clicking on “OK” tab
  • Close Internet Explorer
  • Restart your computer
  • Open QuickBooks and try to update QuickBooks Payroll again to check the error still exists or get fixed.

Solution 4: Check the Internet Connection and Firewall Settings

  1. The first step is to click the “Update Now” tab
  2. Now, select the “Reset Update” checkbox and then click on the “Get Updates” button

If the program updates still doesn’t work:

  1. Check your Internet Connection
  2. Configure firewall settings and internet security so that you will be able to get the updates
  3. Run Microsoft Windows in the Safe Mode and try to download again

Obtain Reliable QuickBooks Online Support for QuickBooks Error 12031

Don’t panic! If none of the aforementioned guides are effective for you in exterminating Error 12031 QuickBooks Update. There are technical engineers available round the clock to provide QuickBooks Online Support for resolving your problem arises during QuickBooks installation. Dial helpline number and stay tuned!