When you try to update your QuickBooks Desktop software, at times you encounter this error called QuickBooks subscription has lapsed. Such an error can stop you from using your QuickBooks account further and can be really frustrating. As you know, QB subscription is renewed automatically every month or year depending on what package you have chosen. You get the bill emailed to you after every successful renewal and there’s no stopping in between your important work. However, you can still get a “Your QuickBooks subscription has lapsed” error sometimes, mostly when your billing information is no more valid or transactions can’t be processed due to any other reason. For an immediate solution, you can contact QuickBooks Help Number anytime.
Reasons Why Your QuickBooks Subscription has Lapsed
When you get the “It seems like your QuickBooks subscription has lapsed” error, it might be due to the below-mentioned reasons. To resolve the error, you must first understand the cause behind it only then you can do it quickly and easily.
- Renewal can’t be processed due to low or no internet connection. To see if that’s the issue, try checking your internet speed if it’s too slow or not working at all.
- Your QuickBooks version is outdated and no more supported by intuit. To know if that’s the reason, check your QuickBooks version.
- Invalid billing details i.e. your credit card/debit card or bank information are outdated.
Steps to Resolve QuickBooks Subscription Has Lapsed Error
Can’t continue using your QB account due to subscription having lapsed issue and need help? You’ve come to the right place. Given below are the steps that can help you fix this error on your own. Follow the steps carefully according to the cause of your error.
Method 1: Billing Information is Incorrect or Outdated
If the credit card/debit card details entered in your QuickBooks Customer Account Management Portal (CAMP) is outdated or no more valid, then you need to update it to get your subscription renewed. To update your billing details in CAMP, use the steps below:
- Visit https:camps.intuit.com and click on the login button.
- Enter your QB account credentials and sign in.
- Click on the subscription or service in which you are facing this issue.
- Go to the Product details option and then click on Edit to update it.
- Enter your correct and updated credit/debit card details. Make sure you won’t make any errors in typing and verify the details before saving it.
- After entering the details, click on Save & Close.
- Sync your QB account online to fix the error.
Check if the problem has been solved or not? If the problem persists, then the issue must be somewhere else. To resolve this QuickBooks Subscription has lapsed error, continue following the next solution.
Method 2: Your QB Version Is Outdated
The QuickBooks subscription has lapsed error can also occur when the version of your software is outdated and no longer supported by Intuit. In this case, you must update your QB software by following the below steps:
- First of all, close all the opened QB files and then exit from QuickBooks.
- Search for QuickBooks Desktop in the windows search bar.
- Right-click on the QB icon and choose the Run as administrator option from the given options.
- Go to the No Company Open section and then click on Update QuickBooks.
- Click on the Mark All option and then hit Save.
- Next, Click on the Reset Update option present under the Update Now tab.
- Click on Get Updates to start updating your QB software and exit when the update is done.
- Launch QuickBooks again and install the latest updates.
If the cause of your issue was this only, then it would get solved after following these steps. However, if the problem persists then you can follow the next solution. You can also try restarting your device and then check if the issue is resolved.
Method 3: QB Entitlement File Is Damaged
Another reason for such an error is that your QuickBooks Entitlement file is damaged. QB Entitlement file contains all the necessary details of your QB Desktop installation. If the files get damaged, you can face QuickBooks Subscription has lapsed error which can be fixed by following the below steps:
- First of all, you need to close all the QB files and exit from QuickBooks.
- Click the Window + R button to open the Run box.
- Enter C:\ProgramData\Intuit\Entitlement Client\v8 or (v6) in the box and click OK.
- Look for the EntitlementDataStore.ECML option and then right-click on it.
- Click on delete from the drop-down menu.
After following the above steps, restart the QuickBooks application and check if the error is resolved. If the problem persists and you are still not able to use your QB Desktop, feel free to contact us on our QuickBooks Support Help team. This number will connect you to our certified QuickBooks technicians who can resolve all your QB errors in a jiffy.